AutoUnion Car Rental
Find your rental car in Bosnia and Herzegovina
Find your car hire
Pick Up Instructions:
Desk in terminal (Arrivals Hall)
Drop Off Instructions:
Please ask the agent at the counter for drop-off instructions.
Who is AutoUnion Car Rental?
AutoUnion is a low-cost car hire brand from Greece offering a wide variety of car rental services with fully inclusive rates and no hidden extras. AutoUnion has been in business for over 30 years and has become one of Greece strongest local brands. At the same time, AutoUnion has expanded its brand to over 20 countries using the experience gained in foreign markets. AutoUnion Car Rental is not only a low-cost car hire brand but has also gained a strong reputation for its excellent customer service and well-maintained vehicles all over the world.
Please take a close look at your rental agreement as well as terms and conditions when you are renting your car. Some conditions such as deposit and excess may differ between car classes.
- Airport surcharge - This is a service fee for a car hire taking place at an airport’s premises.
- Unlimited mileage - Unlimited mileage gives you free and unlimited usage of the vehicle in terms of distance – no additional fees apply.
- Winter tires - Winter tyres are extra equipment that is – in many countries – necessary by law or recommended during wintertime.
- VAT/Tax - VAT is an acronym for value-added tax. In some countries, it's known as a goods and services tax (GST).
- Third-Party Liability (TPL) - Third-party liability insurance for any damages or injuries that might happen to other parties or objects involved in the incident.
- Theft Protection (TP) - Theft Protection (TP) is the basic insurance included in the standard rental price. It limits your financial liability for the costs in case of theft or loss of the vehicle.
- Collision Damage Waiver (CDW) - Collision Damage Waiver (CDW) is the basic insurance included in the standard rental price. It limits your financial liability in case of damages to the body of the hired vehicle.
A valid credit card in the name of the main driver must be presented as a guarantee for the rental.
- Debit Cards
Full to Full. The vehicle is provided with a full tank and must be returned with the same amount to avoid additional charges.
Cross border rentals are allowed in the following countries: Montenegro, Serbia, Croatia /40€/cross border. Cross border fees are excluding any cross border insurance. Cross border insurance is based on the rental days and charged to the customer as per the Insurance company fee. All EU countries 60 €/cross border.
Driver and License Requirements:
Drivers must have held a full licence for a minimum of 2 years. The minimum age is 21 Maximum age is 70. All driving licences which have been issued within the European Community will be accepted.
International driving licences (IDP) will be accepted.
All National driving licences in Roman Alphabet and in a credit card format that is subject to the list of contracting parties to the convention on road traffic in Vienna will be accepted
All other National driving licences must be accompanied by a valid International Drivers Permit in Roman Alphabet.
Drivers must also show their passport or ID on collection as additional proof of identity.
Hotel Delivery Charge:
- Sarajevo - 20.00 EUR
Out of Hours Charges:
- Sarajevo Airport - 20.00 EUR
- Sarajevo Hotels - 20.00 EUR
- Sarajevo Bascarsi Office - 20.00 EUR
The Vehicle is provided with an unlimited Kilometer / Mileage Allowance. The amount authorized/collected is generally the vehicle excess. The credit card will need to be in the name of the main or the additional driver. Clients are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to them. The supplier will pass the relevant charge on to the customer plus any administrative expenses. If the vehicle is returned later than the time specified in the voucher, the supplier will apply an extra day charge. Extra options (GPS, baby seats, snow chains) are available upon request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by the location. Roof Racks are not available. In case of an accident, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on the collection of the Vehicle. Exceptions in CDW, FDW & WUG: Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, the interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to the upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in the car, personal belongings in a rented car, damage due to negligence or oversight, damages done intentionally, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).Towing costs are not covered by any insurance. Autounion car rental will not refund any telephone, taxi or hotel costs. Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off-road driving, driving without care and attention or damages caused by negligence and traffic violations. The client will accept direct responsibility in respect of such claims. Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client. Theft Protection (TP): Is included in CDW. in the case of theft or fire, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess apply). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on the collection of the Vehicle.
What you need to know about renting a car
How to make a booking with Orbit Car Hire?
You can easily book your vehicle with Orbit Car Hire. First, you have to choose the date and location of your rental in our booking form. In the next step, you can pick out the vehicle you want from the list provided. After filling out the personal information form there is a step where you choose the payment method and you simply fill in your credit card information. In the end, you can print out your voucher, which is needed at the time of pick-up.
What are the charges for security deposits?
Every car rental has its own security deposit policy. You will find the information about the security deposit while booking the vehicle or on your voucher.
What if I would like to change my booking?
How do I cancel my booking?
You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information please read the Conditions of Use. Our customer service team will address your requests in due time:
- Phone: +354 823 0165
- Email: firstname.lastname@example.org
When do I pay for the rental car?
You pay a small deposit when making the booking as a guarantee. The remaining balance is paid when you pick up your rental vehicle. Please keep in mind that the payment at the counter is paid in local currency.
What is included in the price?
Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.
Are there any hidden fees?
There are no hidden charges! All mandatory surcharges and fees are presented in the 3rd step of the booking process and in our Terms and Conditions. Please note that additional charges may apply for some rentals in case of:
- Out of hours surcharge (when picking up the vehicle out of office hours),
- One way fee (when returning the vehicle at a different location),
- The service charge for fuel (prepaid fuel policy),
- Young/senior driver fee (this condition is set by the car hire company and is usually not in relation to the regulation of the specific country),
- Excess and deposit amount (before hiring you need to make sure your credit card limit is high enough for the deposit amount to be blocked which usually equals the excess amount or higher).
We advise our clients to read the Terms and Conditions carefully before the rental in order to avoid any unexpected surprises. Our knowledgeable customer service agents will gladly help you with any questions via phone, email, or live chat during our opening hours.
What is a voucher and why do I need it?
A voucher is a document that confirms your booking, the price for your booking, and the payment of your booking. It is mandatory to have your voucher with you at the time of pick up. If you do not have the voucher with you at the time of pick up, the vehicle provider may refuse to release the vehicle to you or can change the price of the rental.
What is an airport or premium location fee?
Premium location/airport fee is a fee that covers the location service costs. This fee is usually included in the price but may still occur at some locations and is charged locally.
What is Premium Coverage and how does it work?
Premium Coverage is an optional service by Orbit Car Hire which, if accepted, covers your financial accountability for damage or theft to the hired vehicle. This is not insured with a car hire company that reduces the excess amount, but a cover that refunds you in case the car hire company charges you for damage or theft. With this option, you will be reimbursed up to 3000 EUR. For more information, you can read the Terms and Conditions or contact us.