FAQ

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Frequently Asked Questions

You can easily book your vehicle. First, you have to choose the date and location of your rental in our booking form. In the next step, you can pick out the vehicle you want from the list provided. After filling out the personal information form there is a step where you choose the payment method and you simply fill in your credit card information. In the end, you can print out your voucher, which is needed at the time of pick-up.

Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.

Our customer service team will address your requests in due time: 

You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information please read the Conditions of Use. Our customer service team will address your requests in due time:

Unlimited mileage means that there is no limit set to the number of miles you can use the vehicle for, so the rental charge will not change due to the number of miles that you drive. Unlimited mileage is usually included in our prices. Please check in step 2 of the booking process if unlimited mileage is included in your booking.

You only pay us a partial amount online and you pay the rest at the pick-up time. You can see the payment details in step 3 of the booking process. Please note that the amount paid locally will be charged in local currency.

There are no hidden charges! All mandatory surcharges and fees are presented in the 3rd step of the booking process and in our Terms and Conditions. Please note that additional charges may apply for some rentals in case of:

  • Out of hours surcharge (when picking up the vehicle out of office hours),
  • One way fee (when returning the vehicle at a different location),
  • The service charge for fuel (prepaid fuel policy),
  • Young/senior driver fee (this condition is set by the car hire company and is usually not in relation to the regulation of the specific country),
  • Excess and deposit amount (before hiring you need to make sure your credit card limit is high enough for the deposit amount to be blocked which usually equals the excess amount or higher).

We advise our clients to read the Terms and Conditions carefully before the rental in order to avoid any unexpected surprises. Our knowledgeable customer service agents will gladly help you with any questions via phone, email, or live chat during our opening hours.

Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.

The Terms and Conditions that apply for your booking are written in every step in the booking process under "More information" where the "Terms & Conditions" tab is. If you don't find the answer to your question there, we will be happy to help you via live chat, email, or phone.

A voucher is a document that confirms your booking, the price for your booking, and the payment of your booking. It is mandatory to have your voucher with you at the time of pick up. If you do not have the voucher with you at the time of pick up, the vehicle provider may refuse to release the vehicle to you or can change the price of the rental.

In case of collision, you are liable for the rented vehicle up to a certain amount. You can either cover your liability by choosing our additional Full Excess Refund option or reduce the excess amount by purchasing additional insurance directly with the rental company.

Every country has a third-party insurance amount set up with the relevant laws. Third-party insurance is necessary for someone to be permitted to drive and covers possible damage caused to other people and/or to other people's property. This insurance is usually limited to an amount that varies from country to country and by car rental companies. If the damage is greater than this amount the customer is liable to pay for any amount above the amount set up with the insurance. The amounts are listed on our website.

Local tax is a tax setup by the government and it differs from country to country. Usually, local tax is included in the price

Premium location/airport fee is a fee that covers the location service costs. This fee is usually included in the price but may still occur at some locations and is charged locally.

A road fee is a fee, which covers the costs of registration and road tax.

Premium Coverage is an optional service by Orbit Car Hire which, if accepted, covers your financial accountability for damage or theft to the hired vehicle. This is not insured with a car hire company that reduces the excess amount, but a cover that refunds you in case the car hire company charges you for damage or theft. With this option, you will be reimbursed up to 3000 EUR. For more information, you can read the Terms and Conditions or contact us.

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