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FAQ

What you need to know about renting a car

faq

You can easily book your vehicle with Orbit Car Hire. First, you have to choose the date and location of your rental in our booking form. In the next step, you can pick out the vehicle you want from the list provided. After filling out the personal information form there is a step where you choose the payment method and you simply fill in your credit card information. In the end, you can print out your voucher, which is needed at the time of pick-up.

Every car rental has a security deposit policy. You will find the information about the security deposit while booking the vehicle or on your voucher. 

If you need to change your booking you have made through Orbit Car Hire please contact our customer support team at customerservice@orbitcarhire.com or by phone at +354 823 0165. You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information please read the Terms of Use. 

You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information please read the Conditions of Use. Our customer service team will address your requests in due time:

You pay a small deposit when making the booking as a guarantee. The remaining balance is paid when you pick up your rental vehicle. Please keep in mind that the payment at the counter is paid in local currency. 

Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.

There are no hidden charges! All mandatory surcharges and fees are presented in the 3rd step of the booking process and our Terms and Conditions. Please note that additional charges may apply for some rentals in case of:

  • Out of hours surcharge (when picking up the vehicle out of office hours),
  • One way fee (when returning the vehicle at a different location),
  • The service charge for fuel (prepaid fuel policy),
  • Young/senior driver fee (this condition is set by the car hire company and is usually not about the regulation of the specific country),
  • Excess and deposit amount (before hiring you need to make sure your credit card limit is high enough for the deposit amount to be blocked which usually equals the excess amount or higher).

We advise our clients to read the Terms and Conditions carefully before the rental to avoid any surprises. Our knowledgeable customer service agents will gladly help you with any questions via phone, email, or live chat during our opening hours.

A voucher is a document that confirms your booking, the price for your booking, and the payment of your booking. It is mandatory to have your voucher with you at the time of pick up. If you do not have the voucher with you at the time of pick up, the vehicle provider may refuse to release the vehicle to you or can change the price of the rental.

Premium location/airport fee is a fee that covers the location service costs. This fee is usually included in the price but may still occur at some locations and is charged locally.

Premium Coverage is an optional service by Orbit Car Hire which, if accepted, covers your financial accountability for damage or theft to the hired vehicle. This is not insured with a car hire company that reduces the excess amount, but a cover that refunds you in case the car hire company charges you for damage or theft. With this option, you will be reimbursed up to 3000 EUR. For more information, you can read the Terms and Conditions or contact us.

Prices vary frequently. It is best to book a car 3 to 8 weeks in advance of your desired pick-up date - this will ensure you get the cheapest rental rate. Alternatively, it is also possible to find cheap last-minute car hire. 

We at Orbit Car Hire compare car hire prices in over 140 countries, including popular destinations within Europe such as Portugal, Spain, Turkey, Greece, Cyprus, Iceland, Croatia, Malta, France, Slovenia, Germany. 

You can pay the confirmation fee on Orbit's page in EUR, GBP, ISK and USD. When you pick up your car hire you will pay the remaining balance in the currency that is in the country of pick up. 

You can hire a car from inside the terminal. When you compare our offers, you can filter "In Terminal" to see all the offers we have that are inside the terminal. 

The cheapest car to rent is the Fiat 500, Volkswagen Up and Fiat Panda. 

You can always add a driver to your booking when you are finding your deal on Orbit Car Hire. If you have already made a booking, you can contact us to add the additional driver. You can also add a driver to your booking when you pick up the vehicle. 

You can pay with a debit card and credit card when making a booking with Orbit Car Hire. We accept Mastercard and Visa. 

Yes, you can. When you look for car hire deals on our webpage you can press "Yes" to "Different drop off location" and you will see all the best deals for one-way car hire. 

You can add a flight number when you make a booking on our webpage. If you have already have a booking, you can send us an email to customerservice@orbitcarhire.com and our customer service will add your flight number to the booking. 

If you drive where toll roads are required, you are responsible to pay for the toll roads you drive the rental vehicle on. 

If a rental car is damaged or even stolen while it is on rent, there will be a limit to how much the renter has to pay for it to be repaired or fixed. Excess (also known as deductible) is a name for the amount that has to be paid. This excess is different between countries and car rental companies in each country. This can include fire, vandalism, theft, loss of use while the car is being repaired depending on the car rental company. You can read more about deductible right here.

Collision Damage Waiver, also known as CDW is a basic car rental insurance offered to renters by rent a car company. CDW limits your financial liability in case of damages to the body of the hired vehicle with an excess. The driver is responsible to pay for the excess, but the rest of the cost is waived by the car rental company. This excess can be different between rent a car company.

Theft Protection is a car rental insurance that is offered by car rental companies. It protects the renter up to a certain amount from the risk if the rental car is stolen or if somebody tries to steal it. There is an excess or as it is also known a deductible that comes with each Theft Protection. This excess is the limit to what the renter would have to pay if the car is stolen or if somebody tries to steal it.

With Orbit Car Hire you can compare car hire with all the major car rentals like Europcar, Enterprise, Alamo, Sixt and Budget. You can also compare over 100 local companies from all over the world. 

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