Car Rental and Travel Blog

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FAQ

What you need to know about renting a car

faq

Every car rental has its own security deposit policy. You will find the information about the security deposit while booking the vehicle or on your voucher. 

If you need to change your booking you have made through Orbit Car Hire please contact our customer support team at customerservice@orbitcarhire.com or by phone at +354 823 0165. You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information please read the Terms of Use. 

You pay a small deposit when making the booking as a guarantee. The remaining balance is paid when you pick up your rental vehicle. Please keep in mind that the payment at the counter is paid in local currency. 

Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.

There are no hidden charges! All mandatory surcharges and fees are presented in the 3rd step of the booking process and in our Terms and Conditions. Please note that additional charges may apply for some rentals in case of:

  • Out of hours surcharge (when picking up the vehicle out of office hours),
  • One way fee (when returning the vehicle at a different location),
  • The service charge for fuel (prepaid fuel policy),
  • Young/senior driver fee (this condition is set by the car hire company and is usually not in relation to the regulation of the specific country),
  • Excess and deposit amount (before hiring you need to make sure your credit card limit is high enough for the deposit amount to be blocked which usually equals the excess amount or higher).

We advise our clients to read the Terms and Conditions carefully before the rental in order to avoid any unexpected surprises. Our knowledgeable customer service agents will gladly help you with any questions via phone, email, or live chat during our opening hours.

A voucher is a document that confirms your booking, the price for your booking, and the payment of your booking. It is mandatory to have your voucher with you at the time of pick up. If you do not have the voucher with you at the time of pick up, the vehicle provider may refuse to release the vehicle to you or can change the price of the rental.

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