Explanation about our refund and cancellation policy
Cancellations and Refunds
You must inform us of cancellations before your rental period is due to start. Please keep in mind that fees may apply.
You must return the vehicle in the same condition as it was in when you received it. The Supplier will charge you at their own rates for any excessive staining / soiling and / or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up / drop-off and for the cost of any new damage found at the end of your rental period.
If the vehicle requires more than the Supplier's usual cleaning, you will be subject to a special cleaning fee. Please contact us directly for details.
Please check with the Supplier at the time of vehicle pick-up for details on how to report damage, collisions, theft, vehicle confiscation, impounding, etc. Failure to comply with the correct procedure may result in your insurance coverage becoming invalid and / or the Supplier terminating the rental.
Vehicle Group / Model
The make and model of the car displayed are only guaranteed if it is clearly stated so in the offer. Generally, the particular car displayed on the voucher is only for reference and the Supplier reserves the right to substitute it for an alternative, similar or upgraded car. If the vehicle on your voucher becomes unavailable at the time of booking due to a breakdown or an accident, the Supplier will provide you with a similar or upgraded vehicle.
Please keep in mind that you must use the correct kind of safety equipment as required by law in your destination country, so we strongly advise you to familiarise yourself with the requirements before travel and book necessary extras (such as baby seats) beforehand. If you book any type of child seat, most Suppliers will not install it in the rental vehicle and you will be responsible for fitting it yourself.
Lost, Damaged and Stolen Items
You are responsible if the key(s) are lost or damaged and due to pay a penalty fee to the Supplier of the vehicle. Please keep in mind that if you do not return the keys to the Supplier when the car is stolen, your insurance is deemed void and you might be held responsible for the full value of the vehicle. It is important to keep an eye on the keys as it is impossible to steal some newer models without them. In order not to direct any potential thieves to the details of your rental vehicle, it is highly recommended that you take all rental tags off the key(s) and keep them in the glove box until returning the car. Let it be noted that key(s) refer to all types of keys and key-cards.
You must inform us of amendments before your rental period is due to start. Please keep in mind that fees may apply.
Please refer to our general Terms of Service for details regarding complaints. If the complaint raised lies with the Supplier, we will inform you how to directly file your complaint with them but will not be able to respond to specific points raised by you.