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Orbit Car Hire has car hire offers in over 2000+ locations in over 100 countries worldwide. We continue to work with selected car rental companies from all over the world to ensure only the best service possible with no hidden fees. Orbit Car Hire values each of its customers. We provide 24/7 customer service, so we are with you throughout your journey from when you book the car until you return it at your location.
What you need to know about renting a car
How to make a booking with Orbit Car Hire?
You can easily book your vehicle with Orbit Car Hire. First, you must choose the date and location of your rental in our booking form. In the next step, you can pick out the vehicle you want from the list provided. After filling out the personal information form, there is a step where you choose the payment method, and you simply fill in your credit card information. Finally, you can print out your voucher, which is needed at pick-up time.
What are the charges for security deposits?
Every car rental has a security deposit policy. You will find the information about the security deposit while booking the vehicle or on your voucher.
What if I would like to change my booking?
How do I cancel my booking?
You can cancel your booking free of charge at least forty-eight hours before your rental is due to start. For further information, please read the Conditions of Use. Our customer service team will address your requests in due time:
- Phone:+44 20 8089 0089
- Email: firstname.lastname@example.org
When do I pay for the rental car?
You pay a small deposit when making the booking as a guarantee. The remaining balance is paid when you pick up your rental vehicle. Please keep in mind that the payment at the counter is paid in local currency.
What is included in the price?
Most of the reservations made by Orbit Car Hire include unlimited mileage, local tax, mandatory fees, and collision damage waiver. In steps 1 and 2 in the booking process or on your voucher, you can see all the details about your booking inclusions.
Are there any hidden fees?
There are no hidden charges! All mandatory surcharges and fees are presented in the 3rd step of the booking process and our Terms and Conditions. Please note that additional charges may apply for some rentals in the case of:
- Out-of-hours surcharge (when picking up the vehicle outside of office hours),
- One-way fee (when returning the vehicle at a different location),
- The service charge for fuel (prepaid fuel policy),
- Young/senior driver fee (this condition is set by the car hire company and is usually not about the regulation of the specific country),
- Excess and deposit amount (before hiring, you need to make sure your credit card limit is high enough for the deposit amount to be blocked, which usually equals the excess amount or higher).
We advise our clients to read the Terms and Conditions carefully before the rental to avoid surprises. Our knowledgeable customer service agents will gladly help you with any questions via phone, email, or live chat during our opening hours.
What is a voucher, and why do I need it?
A voucher is a document that confirms your booking, the price for your booking, and the payment of your booking. It is mandatory to have your voucher with you at the time of pick-up. If you do not have the voucher at the pickup, the vehicle provider may refuse to release the vehicle to you or change the rental price.
What is an airport or premium location fee?
A Premium location/airport fee is a fee that covers the location service costs. This fee is usually included in the price but may still occur at some locations and is charged locally.
What is Premium Coverage, and how does it work?
Premium Coverage is an optional service by Orbit Car Hire that, if accepted, covers your financial accountability for damage or theft to the hired vehicle. This is not insured with a car hire company that reduces the excess amount, but a cover refunds you if the car hire company charges you for damage or theft. With this option, you will be reimbursed up to 3000 EUR. You can read the Terms and Conditions or contact us for more information.
How do I find cheap car hire online?
Prices vary frequently. It is best to book a car 3 to 8 weeks before your desired pick-up date - this will ensure you get the cheapest rental rate. Alternatively, it is also possible to find cheap last-minute car hire.
How many countries do you compare to?
We at Orbit Car Hire compare car hire prices in over 140 countries, including popular destinations within Europe such as Portugal, Spain, Turkey, Greece, Cyprus, Iceland, Croatia, Malta, France, Slovenia, and Germany.
What currency should I use to pay for the car?
You can pay the confirmation fee on Orbit's page in EUR, GBP, ISK and USD. When you pick up your car hire, you will pay the remaining balance in the currency in the pickup country.
Can I rent a car from inside the terminal?
You can hire a car from inside the terminal. When you compare our offers, you can filter "In Terminal" to see all the offers we have that are inside the terminal.
What is the cheapest car to rent?
The cheapest car to rent is the Fiat 500, Volkswagen Up and Fiat Panda.
Can I add a driver to my booking?
You can always add a driver to your booking when finding your car hire deal on Orbit Car Hire. If you have already made a booking, you can contact us to add the additional driver. You can also add a driver to your booking when you pick up the vehicle.
What payment methods are accepted
You can pay with a debit card and credit card when making a booking with Orbit Car Hire. We accept Mastercard and Visa.
Can I drop off my car at a different location?
Yes, you can. When you look for car hire deals on our webpage, you can press "Yes" to "Different drop off location" and see all the best deals for one-way car hire.
How can I add a flight number to my booking?
You can add a flight number on our webpage when you make a booking. If you already have a booking, email us at email@example.com, and our customer service will add your flight number to the booking.
Do I have to pay for toll roads?
If you drive where toll roads are required, you are responsible for paying for the toll roads on which you drive the rental vehicle.
What does deductible mean?
If a rental car is damaged or even stolen while on rent, there will be a limit to how much the renter has to pay for it to be repaired or fixed. Excess (also known as deductible) is a name for the amount that has to be paid. This excess is different between countries and car rental companies in each country. Depending on the car rental company, this can include fire, vandalism, theft, or loss of use while the car is being repaired. You can read more about deductibles right here.
What is Collision Damage Waiver
Collision Damage Waiver, or CDW, is a basic car rental insurance offered to renters by rent a car company. CDW limits your financial liability in case of damages to the body of the hired vehicle with an excess. The driver is responsible for paying for the excess, but the car rental company waives the rest of the cost. This excess can be different between rent a car company.
What is Theft Protection
Theft Protection is a car rental insurance that car rental companies offer. It protects the renter up to a certain amount from the risk of stealing the rental car or somebody trying to steal it. There is an excess, also known as a deductible, that comes with each Theft Protection. This excess is the limit to what the renter would have to pay if the car is stolen or if somebody tries to steal it.
Which brands can I compare with Orbit?
With Orbit Car Hire, you can compare car hire with all the major car rentals like Europcar, Enterprise, Alamo, Sixt and Budget. You can also compare over 100 local companies from all over the world.